Payment remittance sent to vendor#36

I’ve had a few vendors reach out to me requesting information on which invoices were paid with the payments we sent through Accrualify. Is there any way to have this information e-mailed to them whenever the payment is made, especially by ACH? The vendors are not sure which invoices the payments are supposed to include.

Hi there,

We actually have all invoices included in the payment added to the payment remittance email already. It sounds like your vendors may not be receiving these emails because a contact hasn’t been assigned. I would double check that all your vendors have a contact added in your instance that are assigned the “PRIMARY” role.

If these vendors do have contacts assigned with the primary role, please reach out to support for further troubleshooting.

Thanks!

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